Customer Service

HOLIDAY SHIPPING:
Free USPS priority within the US on orders over $50.

For questions about your order, or for inquiries regarding particular items please email us at portlanddrygoods@gmail.com. You can also reach us by phone by contacting our retail store in Portland, Maine by calling 207.699.5575 Monday-Friday 10AM - 6PM EST.

We use Paypal for payment processing, and you will be able to pay by credit card via Paypal during the checkout process.

INTERNATIONAL ORDERS:
We only accept Paypal as a payment for international orders.

ORDER PROCESSING:
All orders placed Monday-Friday (excluding holidays) will be processed and shipped within 48 hours (excluding Saturday, Sunday or Holidays) pending item availability and credit card verification. Transit times do not include Saturday, Sunday or holidays.

SHIPPING:
Once portlanddrygoods.com has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Portland Dry Goods is not responsible for fees charged by customs. If you decide to refuse any shipments from Portland Dry Goods, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Portland Dry Goods. This amount will be subtracted from your merchandise refund.